Vodafone Essar the Second largest Telecom Operator in India is Feared to lose its GPRS/ Prepaid Blackberry Subscribers (BIS399/BIS299) due to its negligence and false or wrongful prepaid balance reduction act due to a recent software upgrade or bug in their IT system.
To Recap, Vodafone did a software upgrade on its system on 21 Nov 2011 on 22nd morning users started getting a flash SMS which showed the data usage and the amount that was getting deducted.
But things started getting worse since then, many Prepaid Blackberry and GPRS users on smartphones as well as on normal handset started facing wrongfull balance deduction without any data usage or even though when they are on a Rs. 399 or Rs. 299 BlackBerry BIS Unlimited plans .
As per the rule book or plans terms and conditions in Unlimited Prepaid BlackBerry BIS399 plan, Unlimited web browsing, Email, Messengers (IMs) usage is free along with native usage of apps (with blackberry.net APN ) which are downloaded from BlackBerry app world suach as twitter for BlackBerry, facebook for blackberry ect (check the details on Vodafone’s own website - ).
But Vodafone customer care or complaint helpline 111/198 started claiming that these all charges are valid as it has been done due to usage of Vodafone live even though when Vodafone Live is not active.
The surprising thing is their that ‘Without any Data Usage or Data Volume, Vodafone’s new system is deducting 10p to Rs.1. in about 5 to 20 times a day! See the sample of one screen shot bellow (taken from our own Vodaofne number with BIS399 Plan).
